FAQ

Institutional onboarding

How do I start onboarding as an institutional user?
Oct 10, 2024Dec 10, 202549
How do I fix errors when submitting my institutional verification?
Oct 10, 2024Oct 8, 202560
How do I check the status of my institutional verification?
Oct 10, 2024Oct 8, 202531
Know Your Business (KYB) FAQ
Jan 29, 2025Sep 27, 202528
Beneficial Ownership FAQ
Oct 10, 2024Dec 1, 20256
Which types of institutions are supported by OKX?
Jan 29, 2025Sep 27, 202534
What onboarding information is required for a Trust?
Oct 13, 2023Sep 27, 2025104
What onboarding information is required for a Publicly Traded Company?
Oct 13, 2023Sep 27, 202576
What attestation do we need to agree to when verifying as an institutional customer?
Feb 5, 2024Oct 8, 2025130
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Dec 12, 2024Oct 15, 202573
How do I know what my institution type is?
Oct 13, 2023Sep 27, 2025126
What onboarding information is required for a privately owned financial institution?
Oct 13, 2023Sep 27, 2025100
What onboarding information is required for a family office?
Oct 13, 2023Sep 27, 202564
What onboarding information is required for a privately owned company?
Oct 13, 2023Sep 27, 2025255
What onboarding information is required for the non-profit organization (NPO)?
Oct 13, 2023Sep 27, 202566

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