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FAQ
Individual verification
- How do I complete the required tasks shown in the app?Jul 3, 2025Jul 10, 202529
- What's KYC: What to expect and why it matters?Jun 24, 2025Dec 19, 202541
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Dec 24, 2024Nov 28, 2025623
- Why am I asked to confirm my personal details again?Mar 19, 2025Oct 15, 2025122
- What documents are accepted as proof of sources of funds from decentralized finance?Nov 12, 2024Nov 17, 202552
- How do I get my individual account verified?Aug 7, 2024Dec 19, 202531
- Why did my identity verification fail?Aug 8, 2024Oct 15, 202539
- How long does it take to complete my identity verification?Sep 4, 2024Nov 17, 20257
- How to fix passkey error 50162 on Android devicesDec 8, 2025Dec 26, 2025142
- A beginner's guide to identity verificationOct 9, 2025Dec 30, 20252
- How do I submit my proof of address (POA)?Sep 25, 2024Nov 17, 20253
- How do I verify my identity with ID and selfie photos?Sep 4, 2024Nov 17, 202539
- What are sanctions?Sep 1, 2024Nov 17, 20252
- How do I submit my proof of address (POA) in Saudi Arabia?Jun 12, 2024Nov 7, 2025172
- How do I verify an individual account from Mexico?Sep 25, 2023Dec 30, 2025143
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